Cancellation & Refund Policy
Our Customer-First Refund Policy
At Stowjet, we want you to be completely satisfied with your purchase. This Cancellation & Refund Policy outlines the procedures and conditions for canceling orders and obtaining refunds. Our goal is to make the process as simple and transparent as possible.
We understand that sometimes travel plans change or products may not meet expectations. That's why we've designed a fair and customer-friendly refund policy that aligns with our mission of being your trusted travel companion.
Policy Highlights
30 Days
Return Window
Free Returns
For Defective Items
7-10 Days
Refund Processing
24 Hours
Order Cancellation
Order Cancellation Policy
You may cancel your order under the following conditions:
| Order Status | Cancellation Window | Cancellation Fee | Refund Status |
|---|---|---|---|
| Order Placed | Within 24 hours | No Fee | Full Refund |
| Processing | Before shipment | No Fee | Full Refund |
| Shipped | Cannot cancel | N/A | Return Instead |
| Custom Orders | Within 6 hours | 15% Fee | Partial Refund |
How to Cancel: To cancel an order, please contact our customer service team at support@stowjet.com or call +1 (800) 555-ORDER. Include your order number and reason for cancellation.
Return & Refund Eligibility
We accept returns under these conditions:
- 30-Day Return Window: Items must be returned within 30 days of delivery
- Original Condition: Products must be unused, unwashed, and in original packaging with all tags attached
- Proof of Purchase: Original receipt or order confirmation required
- Complete Returns: All items included in a set must be returned together
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on opened personal care products, customized/personalized items, gift cards, or sale/clearance items unless defective.
Refund Process & Timeline
Here's what happens after you initiate a return:
Step 1: Return Request
Submit return request through your account or contact customer service. You'll receive a Return Authorization Number (RAN).
Step 2: Ship Item Back
Package item securely with RAN visible on package. Use provided return label or ship to our return center.
Step 3: Quality Check
Our team inspects returned items (2-3 business days after receipt). You'll receive email confirmation.
Step 4: Refund Processing
Refund issued to original payment method within 7-10 business days after approval.
Refund Timeline Summary
Shipping & Handling Charges
Understanding shipping costs in returns:
Free Returns For
- Defective or damaged items
- Wrong item shipped
- Items not as described
- Our shipping errors
Customer Pays For
- Change of mind returns
- Size exchanges
- Non-defective returns
- Original shipping costs (non-refundable)
Note: For international returns, customers are responsible for return shipping costs and any customs duties. We recommend using a trackable shipping service and purchasing shipping insurance.
Exchange Policy
Prefer an exchange instead of a refund? Here's how it works:
- Same Process: Follow the same return process outlined above
- Exchange Request: Specify desired exchange item during return process
- Price Differences: If exchange item costs more, you'll pay the difference. If it costs less, you'll receive a refund for the difference
- Availability: Exchanges subject to item availability
- Expedited Shipping: We offer expedited shipping for exchanges at additional cost
Quick Exchange Tip
For fastest exchanges, place a new order for the desired item and return the original item separately. This ensures you get the item you want before it sells out.
Defective or Damaged Items
We stand behind the quality of our products. If you receive a defective or damaged item:
- Report Immediately: Contact us within 48 hours of delivery
- Provide Evidence: Photos/videos of the damage or defect
- Free Return Shipping: We provide prepaid return labels
- Quick Resolution: Choose between replacement, repair, or refund
- No Restocking Fee: Defective items exempt from restocking fees
Manufacturer Warranty
Some Stowjet products come with manufacturer warranties. Please check product documentation for specific warranty terms. Our refund policy is in addition to any manufacturer warranties.
Refund Methods
Refunds are issued to the original payment method:
Credit/Debit Cards
Refunds appear in 3-7 business days depending on your bank
PayPal
Refunds appear in your PayPal account within 24-48 hours
Store Credit
Issued immediately as Stowjet credit for future purchases
Important Note
If your original payment method is no longer valid (expired card, closed account), we will issue refunds as store credit. Please ensure your payment information is current.
International Orders
Additional considerations for international customers:
- Customs Duties: Refunds exclude any customs duties or taxes paid
- Return Shipping: Customer responsible for international return shipping costs
- Processing Time: Additional 5-7 business days for international returns
- Currency Conversion: Refunds in original currency; exchange rates may vary
- Restrictions: Some products cannot be returned internationally due to regulations
Pro Tip: For international returns, we recommend contacting our customer service team before shipping items back. We can provide guidance on customs documentation and the most cost-effective shipping methods.
Policy Exceptions & Special Cases
In certain situations, we may make exceptions to our standard policy:
Late Delivery
If your order arrives significantly later than promised delivery date, contact us for possible shipping fee refund or store credit.
Gift Returns
Gift recipients can return items for store credit. Original purchaser receives refund to original payment method.
Subscription Boxes
Subscription cancellations effective next billing cycle. No refunds for current month's box unless defective.
Holiday Period
Extended return window for purchases made between November 15 - December 25 (until January 31).
Contact & Support
Need help with a cancellation or refund? Our dedicated support team is here to assist you:
Email Support
Primary: support@stowjet.com
Refunds: refunds@stowjet.com
Response Time: Within 24 hours
Phone Support
US & Canada: +1 (800) 555-REFUND
International: +1 (212) 555-0100
Hours: Mon-Fri 9am-8pm EST
Live Chat
Available on website
Click chat icon in bottom right
Hours: 24/7 automated, agent 9am-9pm EST
Mailing Returns to: Stowjet Returns Department, 456 Return Center Way, Suite 200, Newark, NJ 07102, United States
Important Notice
This Cancellation & Refund Policy is subject to change without prior notice. The policy in effect at the time of your purchase will apply to your order. For orders placed during promotional periods, additional restrictions may apply. We reserve the right to refuse returns that do not comply with our policy or appear to be fraudulent.
Final Note: We continuously strive to improve our products and services. If you have feedback about our cancellation or refund process, please share it with us at feedback@stowjet.com. Your input helps us serve you better.